In the Network, Samba to the Hotel, and the innovation goes hand-in-hand with that of the province. With the arrival of the new technology represents another step forward in our commitment to offer a journey each time, the most comprehensive, personalized, and connected to, the expectations of our guests.
During his participation in the Equipotel 2025the Samba of Hotels, established in partnership with the Asksuite to bring our team to the The story- a artificial intelligence for the new generation, specially developed for the hospitality industry.
A digital transformation is already a reality in the Samba to the Hotel and easy enough to enhance our performance. It was held in conjunction with one of the team Marketing, sales, and Revenue Managementby strengthening the commitment of the Network, technology, operational efficiency, and excellence in customer service.
What's the Story
Santo domingo is the latest innovation in the Asksuite, designed to transform the customer service via the chatbot from the hotel.
It is made up of three integrated modules which operate at different stages of the journey from the hotel
- OH Reservation Assistant: answer complex questions on a variety of channels such as, WhatsApp, Instagram, e-mail address, language, smooth, personalized and available to you 24 hours a day.
- The AI Agent Copilot: help for the in-house team of the reserve, by automating tasks, such as filling out a quote, review the message, and the transcript of the audio files, thus freeing up time for the sales strategy.
- The AI Data Hub: centralize data from multiple sources, allowing the intelligence to learn continuously and to provide interactions with the increasingly assertive, and in line with the needs of the guests.
The benefits to the Samba Hotels
- With the arrival in Port, the Network, the Samba Hotel has had a number of benefits that enhance both the experience of the customer as to the results of the operation:
✅ Responsive customer support, and custom, which is available on all the communication channels at any time of the day.
✅ Increased productivity, a reduction in repetitive tasks, and more time to focus on strategy.
✅ Boost in direct bookings, with processes that are faster, more, and encourage direct contact with the Network.
✅ Operational efficiency with intelligent integration of data, and the most assertive.
✅ Innovation as a competitive advantage, by enhancing the image of the Samba to the Hotel as a network that brings together hospitality human being on the cutting-edge technology.
The Evidence on the operation of the Network, Samba to the Hotel you take a firm step in the direction of hospitality, which combines the tradition of warmth, and innovation in the digital world. We look forward to what's ahead of you and you are ready to turn every stay into an unforgettable experience.